Non-Returnable Products

Due to hygiene and safety reasons, all cosmetics, skincare, beauty, and personal care products sold by Nuvique are non-returnable and non-refundable once delivered.

We do not accept returns for:

• Opened products
• Used products
• Skincare
• Cosmetics
• Beauty tools
• Personal care products

Damaged or Incorrect Products

If you receive:

• A damaged product
• A leaking product
• An incorrect item

Please contact us within 48 hours of delivery with:

• Order Number
• Unboxing Video
• Product Photos

If approved, we will provide:

• Replacement Product, or
• Refund (if replacement is unavailable)

Cancellation

Orders can only be cancelled before they are shipped.

Once shipped, cancellations are not possible.

Shipping Policy

We aim to deliver your order safely and quickly.

Processing Time

Orders are processed within 1–2 business days.

Delivery Time

Estimated delivery:

• Metro Cities: 2–5 Business Days
• Other Locations: 4–7 Business Days

Delivery timelines may vary due to weather, courier delays, or public holidays.

Shipping Charges

Shipping charges (if applicable) are displayed during checkout.

Order Tracking

Once your order is shipped, you'll receive a tracking link via Email or SMS.

Delayed Deliveries

Unexpected delays may occur due to courier or external factors beyond our control.